Need help activating your subscription? Having a hardware issue? Experiencing problems with the GPS software?  Click here to chat

Spytec GPS Return & Exchange Policy

100% Satisfaction Guarantee. If you are not 100% satisfied within 30 days of purchase, we’ll give you a full refund. 

Complete Your Return in 4 Easy Steps

  1. Complete our RMA (Return Merchandise Authorization) form.
  2. We'll email you to confirm that we received your request, and provide an RMA number.
  3. We'll email you updates on the status of your return.
  4. Your credit card will be credited or your item replaced (whichever applies) within 3-5 business days.

Returns Policy

A GPS tracking device (“Device”) may be returned within 30 days of receipt, subject to the requirements herein, for full refund of the price of the Device. Returns or exchanges missing original contents or with damage to the Device or the original box may be refused or may be subject to a restocking fee, at the discretion of Spytec.

Subject to the exclusions herein, after 30 days of receipt, Devices that do not materially function in accordance with Spytec’s published specifications in effect at the date of sale may be exchanged for a replacement Device. The replacement Device provided by Spytec shall be at the discretion of Spytec, provided that such Device shall be a reasonably similar or superior model, which may be new or refurbished. 

Subject to the exclusions herein, within one (1) year from the date of Customer’s purchase, accessories that do not materially function in accordance with Spytec’s published specifications in effect at the date of sale may be exchanged for a replacement accessory. The replacement accessory provided by Spytec shall be at the discretion of Spytec, provided that such accessory shall be a reasonably similar accessory, which may be new or refurbished.  Accessories shall not otherwise be returnable or exchangeable. 

The return and exchange provisions herein shall not apply to a Device or accessory that has been subject to a Non-Returnable Activity. “Non-Returnable Activity” shall mean, any item that has been (a)  subjected to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, abnormal physical stress, abnormal environmental conditions or use contrary to any instructions issued by Spytec; (b) reconstructed, repaired, or altered by persons or entities other than Spytec or its authorized representative; or (c) used with any third-party product, hardware or product that has not been previously approved in writing by Spytec.

Customer shall notify Spytec, in writing, of any alleged claim or defect within 10 days from the date Customer discovers, or upon reasonable inspection should have discovered, such alleged claim or defect. Spytec reserves the right to check any product returned as malfunctioning or defective in order to confirm such malfunction or defect.  Spytec shall not be required to accept for return or exchange any product or Device based upon any defect or malfunction that it is not able to confirm or replicate. 

Any right of Customer to any return or exchange of any Device or accessory shall be conditioned upon Customer’s complete and accurate written notification to Spytec concerning the basis for the return or exchange, and Customer’s compliance with all reasonable instructions and procedures given to Customer by Spytec, as well as compliance with the other terms herein.

All returns require a valid RMA (Return Merchandise Authorization) number on the front of the package or the shipment may be refused by our warehouse. Request an RMA by filling out the form at the bottom of this page.

Other than in connection with defective equipment, Customer shall be responsible for all shipping costs associated with any return or exchange. Spytec may impose additional restrictions and limitations with regard to returns or exchanges originating from outside the United States or seeking expedited shipping.

Customer shall bear all risk of loss or damage while any return is in transit, and Spytec is not liable for packages lost or damaged during shipment.

No Return/Exchange on the following:

  • Memory cards once any of the packaging has been opened.
  • Computer/cellphone software once any of the packaging has been opened.
  • Counter-surveillance devices once any of the packaging has been opened.
  • GPS tracking service plans are nonrefundable.

Click here for GPS account management.