Know when to expect you
A live map and arrival estimate help customers follow the technician’s approach.
Customer ETA for service businesses
Show customers when you’ll arrive.
Give customers a clear arrival time and keep them informed as your driver gets closer. Live tracking, three arrival texts and replies in one place make every visit easier to coordinate.
- A live map and arrival estimate
- On-the-way, almost-there and arrived texts
- Customer replies handled in one place
On the wayThe visit is underway.
Almost thereTime to get ready.
ArrivedYour driver is here.
Three arrival texts
On the way, almost there and arrived—customers stay informed throughout the visit.
Replies in one place
Customers text back. Your team manages the conversation inside Customer ETA.
What your customer sees
A clearer answer than “some time this afternoon.”
The customer sees the information they need for the visit, in one place.
A map that follows the approach
Show the technician’s live vehicle location as they head toward the customer.
An arrival window and a clock-time ETA
Give customers an estimated arrival time that updates as the vehicle gets closer.
Your business, within reach
Add your logo, brand color, business name and phone number, so the customer page feels like part of your service.
Customer-view walkthrough from Spytec’s existing feature page. Example business and times shown.
Arrival updates, without the phone tag
Keep them updated at every stage.
Three arrival texts keep customers informed as the visit progresses. They can open the live tracking link or reply to the text when they need to reach your team.
✓Customers open the link in their browser. No app download or account needed.
A conversation that stays with the visit
They text back. You answer in Customer ETA.
Gate code? Parking instructions? A quick question? Customers reply to the text, and your team answers inside Customer ETA. Keep the conversation with the visit, including replies after live tracking has ended.
Customer ETAVisit conversation
CustomerThe gate is open. Please use the side entrance.
Your teamThanks! We’ll let the driver know.
CustomerGreat, see you soon.
Customer replies and your team’s messages, together.
Made for the driver’s working day
Quick to start. Easy between stops.
Your driver adds the customer’s phone number and address, chooses the vehicle and shares the ETA. A simple flow that fits into the working day.
Add the customer and destination
Enter the customer’s mobile number and add the job address for the arrival estimate.
Choose the vehicle and share
Select the tracker on the vehicle heading to the visit, then use Share ETA to send the link by text.
Let them follow the approach
The customer opens the link to see the live map and estimated arrival. No sign-in is needed.
Arrival updates and customer communication
What is Customer ETA?
Spytec Customer ETA shows customers where their technician is and when to expect them. A live tracking link and arrival texts keep them informed throughout the visit. Customers can reply by text, and your team handles the conversation inside Customer ETA.
Explore Spytec fleet tracking →Useful answers
Customer ETA, explained.
Which text updates does the customer receive?
Customers receive three arrival updates: on the way, almost there and arrived. The live tracking link lets them follow the vehicle’s approach.
Can customers reply to the text messages?
Yes. Customers can reply directly by text. Your team can read incoming messages and send replies inside the Customer ETA job, keeping communication in one place. Replies can still reach the customer after the tracking page has closed.
Do customers need to download an app?
No. Customers open the Customer ETA link in a browser on their phone or computer. They do not need a Spytec or Hapn account.
What does the customer see?
The customer view shows the vehicle’s live location, an arrival window, and a clock-time ETA. It also provides call and text options for reaching your office.
Does the estimated arrival time update?
Yes. The customer page updates the estimated arrival as the technician gets closer. It is an estimate, rather than a guaranteed arrival time.
What does the driver need to enter?
The customer’s phone number and job address. In Share ETA, confirm the vehicle and share. The flow is designed to be quick for a driver between stops.
How do I send the link to a customer?
In Customer ETA, choose Share ETA. Enter the customer’s mobile number, add the destination for the arrival estimate, and select the vehicle. Share ETA sends a text with a link the customer can open in their browser.
Can a customer still track the vehicle after the visit?
Live location sharing expires after arrival. This limits ongoing access to the vehicle’s location after the visit.
Can I share a vehicle’s location without an ETA?
Yes. Live Links can also share a vehicle’s location for a set time without an ETA. This can be useful when a dispatcher, partner, or subcontractor needs a temporary view of one vehicle.
Can I customize the customer page?
Yes. Customer ETA settings let you add your logo, brand color, display name and business phone. You can also add review and payment links that appear once the technician arrives.
Why does the customer page say Hapn?
Spytec trackers use the Hapn tracking platform. That is why you may see Hapn branding on the customer arrival page.
Keep customers in the loop.
Give customers a clearer arrival time, updates throughout the visit, and an easy way to reach your team.
